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Solutions Engineer

Job Details

Location
Mountain View, United States
Ref
221
Contact
Erin Crider
Posted
about 2 months ago

The Solutions Engineer is responsible for the pre and post sales and everything in-between being a technical representative and a customer advocate. An ideal Solutions Engineer would have a genuine curiosity for technology and can simplify, explain, and present complex technical concepts.

MAJOR DUTIES AND RESPONSIBILITIES:
  • Be a technical resource for internal territory managers as well as the customer to interface with. This may require creating solutions that help overcome technical, procedural, and political obstacles issues that arise.
  • Assist in workflow discussions with the understanding of EMR orders, integration, and changes that may be necessary to bring our product into the existing workflows.
  • Work with hospital counterparts with vendor intake process such as new vendor forms, security review/risk assessments, testing, and implementation of the product into the hospital environment.
  • Troubleshooting customer issues and finding sustainable solutions.
  • Demonstrate the ability to work independently with little guidance.
  • Ultimately work in a fast-paced startup environment and be ready to make a difference.

EDUCATION REQUIREMENTS:
Bachelor’s Degree or similar work experience.

EXPERIENCE REQUIREMENTS:
  • Solid understanding of “how the internet works” including networks, firewalls, security, websites, database/API, etc. in a hospital or enterprise environment.
  • Positive and professional and ready to be thrown into situations with customers or cross-functional teams to assess, develop, and prioritize solutions.
  • Maintain technical skills and knowledge, keeping up with current technical trends, and being able to get your hands dirty at times.

OTHER PREFERRED QUALIFICATIONS:
  • Experience in a customer-facing and sales-aligned role and demonstrate versatility.
  • Understanding of Cloud technologies (AWS, Azure, etc.) and software development.
  • Knowledge in HIPAA, PHI protection, FDA, or similar compliance such as PCI-DSS, SOX, FISMA, GLBA, etc.
  • Working with multiple time-zones across the US.

SPECIAL WORKING CONDITIONS:
  • Sometimes require working evenings and weekends with little advance notice to get the job done.
  • Travel to customers locations within the US (up to 50%)