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Salesforce Administrator

Job Title: Salesforce Administrator
Location: San Mateo, United States
Industry:
Reference: 494
Contact Name: Tim Conte
Job Published: February 03, 2020 18:10

Job Description

The Salesforce Administrator will be responsible for leading the ongoing development of the Salesforce deployment. They will be responsible for executing on the day-to-day configuration, support, maintenance and improvement of the CRM platform.

How you’ll make an impact:

  • Serve as primary system administrator for the Salesforce environment with 200+ users
  • Handle all administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks.
  • Grant, remove and maintain user licenses.
  • Maintain security including sharing rules and security levels.
  • Design, create and maintain user roles, profiles and hierarchies.
  • Complete regular internal system audits and prepare for upgrades.
  • Manage Salesforce data feeds and other integrations.
  • Manage data integrity by eliminating duplicate leads, contacts, and accounts; performing mass uploads and updates of data as required; checking screens, fields and workflow for accuracy.
  • Coordinate the evaluation, scope and completion of new development requests.
  • Work with cross-functional business units to establish suitable processes to support administrative, development, and change management activities of the CRM system.
  • Assist in training new users and grow the Salesforce.com skill set across the organization.
  • Work with our application support teams to grow their skill set in order to assist in supporting daily salesforce related issues.
  • Effectively act as the liaison between our users, vendors and the application development teams.
  • Work independently with members of the user community to define and document development requirements.
  • Develop complex reports to summarize system information for business leaders.

 

What we’re looking for:

  • Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or related field preferred.
  • Minimum two years of experience as a Salesforce administrator.
  • Saleforce.com Admin (ADM201 and ADM211) certified desirable.
  • Sales Cloud, Service Cloud and Developer certifications desirable.
  • Experience in the implementation of Salesforce software is a plus.
  • Proven ability to design and implement new processes and facilitate user adoption.
  • Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
  • Strong understanding of Salesforce best practices and functionality with the ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes
  • Strong data management abilities
  • Excellent project management skills with a documented history of successfully driving projects to completion
  • Deliverable experience managing projects via Agile methodologies, which include requirements gathering, prototyping, project controls, testing and quality management, and documentation.
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • A demonstrated ability to understand and articulate complex requirements
  • Ability to work in a team environment and independently.
  • Strong communicator and able to draw consensus from multiple disciplines.
  • Willing to constantly stay abreast and learn new software and market conditions and technologies.

 

What’s in it for you:

  • Medical, dental and vision coverage 100% paid premiums for you and your family
  • Tuition reimbursement, loan repayment and scholarship programs
  • Housing discounts
  • Birthday and anniversary bonuses
  • Generous PTO/Sick/holidays
  • 401k with employer match
  • Regularly ranked as one of the Best Places to work by Fortune Magazine/San Francisco Business Times and Silicon Valley Business Journal

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