Customer Success Representative - Medical Device

Job Title: Customer Success Representative - Medical Device
Location: San Jose, United States
Reference: 480
Contact Name: Tyler Snyder
Job Published: January 24, 2020 15:13

Job Description

Talent is working with a startup company that is looking to help cell and gene therapy companies meet their key product QC requirements by providing fast and actionable multi-parameter results using their tabletop instrument and a room temperature stable cartridge.


The Customer Success Representative (CSR) will be primarily responsible for developing and nurturing a pipeline of immuno-oncology and cell therapy prospects in small, mid-size and large biotech/pharma globally. The CSR manages inquiries by phone and/or web, identifies target accounts decision makers, sets up appointments for corporate field sales and reports results on each. Will be required to proactively initiate and manage cold call activities into a target list of accounts, warm calls from trade shows and other incoming lead sources. 


  • Target new opportunities and follow up on leads provided by marketing programs and tradeshows. Establish need, identify key contacts and decision-makers, qualify new products, and estimate budgetary resources available
  • Conduct outbound telephone and email prospecting based on lists of target customers provided by utilizing web-based search tools
  • Organization and prioritization of sales lead information into CRM
  • Work closely with field sales to ensure smooth and timely flow of qualified leads
  • Maintain and increase technical product and application knowledge enabling you to provide prospective customers with compelling, accurate, and concise information about our products and prices
  • Work closely with internal team to prioritize customer needs

Position Requirements:

  • At least 2 years inside sales experience with a proven track record of success preferably in pharma or biotech companies
  • Must have a strong phone presence and interpersonal skills dealing with both internal and external clients, as well as prospects
  • Must have strong computer literacy with current technology and software (standard office/documents programs, internet capabilities, experience is preferred, etc.)
  • Must be customer service focused


  • Bachelor’s degree in Life Sciences or similar is required

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